Thanks to service levels already provided to our customers, Solve.It is able to offer IT service management at every stage of its life cycle, ranging from design and implementation right through to management of the service itself.
Solve.It combines technological expertise with methodological experience.
We use an established partnership strategy with software vendors and ensure continuous alignment with ITIL guidelines for the delivery of the services.
The definition and design of the service strategy, ensuring alignment with business processes, end user expectations and IT portfolio management needs.
The developmgent and configuration of IT assets.
Solve.It ensures the completion of transition plans for the on-going service during this phase, implementing the test, change, release and service provider knowledge transfer plans.
The technological skills, comparable experiences and IT knowledge gained during the design and implementation phases allow Solve.It to perform delivery of the service in its entirety. The main aims of the phase are a decrease in the impact of any interruptions to the service, an ability to mitigate potential risks and immediate communication with end users regarding the status of the actual service itself.
Thanks to its dash-boarding skills, Solve.It emphasises the need to create an environment for service performance improvements, ensuring continuous alignment with the operational needs of the business.
IT Service Management |
Customised ICT solutions and services provided to medium and large companies FIND OUT MORE |
Application Development Management |
Application methodologies and complex projects successfully implemented at an international level FIND OUT MORE |
Infrastructure |
Technological solutions and specialist consultancy for the management and simplification of IT infrastructure support processes FIND OUT MORE |
